As a User Experience Design Lead, I oversaw the NDR (Network Detection and Response) project features and the launch of a new product Vectra Match. This case study focuses on Vectra Match and its features.
Coming soon: detailed projects! Since this is an ongoing project we cannot share information
I closely worked with stakeholders such as product managers, designers, UI leads, backend engineering and executives to understand business goals and user needs. I helped shape the UX strategy and vision for two of their specific products.
Over the years we have heard extensive feedback about the challenges with running a signature-based IDS, including extensive alert noise, false positives, inability to understand the significance of alerts, and the challenges of non-intrusive attack detection within encrypted tunnels. Vectra has been very successful in solving these use cases over the years, but customers still have a need for IDS (Intrusion Detection Systems) technology for compliance and security reasons.
For phase 1: we took an iterative approach
Exploration --> Userflows -->wireframes --> User research -->Mocks --> usability testing --> design handoff
initial exploration and Research
We conducted multiple exploratory sessions to understand what is IDS and how it can be implemented as a product. One of the approach we took was competitive exploration:
Corelights approach is to integrate Suricata IDS with their NDR solution. Steps they took:
Install pre-built packagws
Feed it to the packets
Export to SIEM
Provide turn-key Suricata network intrusion detection/protection system (IDS/IPS), network security monitoring (NSM), and threat hunting implementation created and maintained by Stamus Networks.
Closely working with product managers, the engineering team, and the API team we build multiple iterations of complex userflows to understand what steps a user can take and at each steps what errors we can uncover
I led the product naming brainstorm with marketing, sales, product and other stakeholders
Once the userflows were in a good place we moved to creating wireframes
Since this project is ongoing and features some unreleased information. I am happy to talk about it but will not be sharing sensitive information.
Introducing Design thinking methodology at Vectra
Improving Wireframe process
Setting Research Strategies
Conducting Contextual Inquiries with customers
Strategizing UX at Cybersecurity events
Gave a seminar on effective wireframing and help create wireframe guide for quick wireframes